Trouble Ticket Management

Trouble Ticket management module is available as a more advanced feature of the software for letting the DVD renting members log in their complaints into the system.

This is an efficient way of letting the admin manage the complaints from the members and quickly and systematically resolving them. each problem is automatically assigned a ticket number by the application. The admin section is has a separate dashboard for tracking the tickets and their resolution. All admin and user comments are transmitted by the manager. The complaints can be prioritized by the system.

This system can be used to manage usual complaints related to DVD delivery, physical piece status, movie availability. It is also a good way of managing the usual consumer issues.

Please contact us if you are looking an online movie rental software that helps address consumer complaints